NCSOFT Charges on your billing statement

Charges occur whenever you purchase one of our games, make an in-game purchase, or buy additional content for an already existing game account. If you have charges on your billing statement from NCSOFT or ArenaNet, LLC. that you do not recognize, wish to dispute, and would like to be refunded, please call our fraud support number at 866-367-9516 and leave a message or send an email to

Please be ready to provide the following information when e-mailing or leaving a voicemail message:

  • A callback number and a good time when a representative may reach you
  • The first and last name on the Credit Card or PayPal® account which was charged
  • The last 4 digits of the Credit Card charged, or if PayPal, the Invoice ID for the disputed charge
  • Your billing address
  • The total amount of the charge

An NCSOFT representative will call or e-mail you back within 24 hours. Please note that voicemail messages that do not concern unknown or unauthorized charges will not receive a call back.

For all other issues, please visit our game support sites:

Game Support