MXM User Agreement (the "Agreement")
MXM USER AGREEMENT
Revised April 2017
YOU MUST READ, UNDERSTAND, AND ACCEPT THE PROVISIONS OF THIS AGREEMENT BEFORE CLICKING "I ACCEPT" BELOW. IF YOU DO NOT, YOU MUST CLICK "I REJECT" BELOW.
Please be advised that for some customers from individual territories there are special provisions to be found at the end of this agreement that will take precedent over the general provisions detailed herein.
This agreement is entered into by and between NCSOFT (as defined below) and You (as defined below) by clicking "I ACCEPT" below, and the following provisions are agreed upon:
A consumer is any natural person who enters into a legal transaction for a purpose that is mostly outside his trade, business or profession.
The following cancellation right is available only to consumers.
Right of Cancellation
You may cancel this contract within 14 days without giving any reason.
The cancellation period will expire 14 days after the conclusion of the contract.
To exercise the right of withdrawal, you must inform:
NC Interactive, LLC
3180 139th Avenue SE, Suite 100
Bellevue, WA 98005, USA
of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the model withdrawal form found at https://www.findmyorder.com/store/findmyor/en_GB/DisplayRightOfWithdrawalPage, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of Cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than:
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
Loss of the Cancellation Right
For digital content which is not supplied on a tangible medium you will lose your cancellation right if the performance has begun with your prior express consent and your acknowledgment that you thereby waive your right of cancellation.
If You are ordinarily resident in Germany the following provisions shall apply for You and shall take precedence over any provisions stated in the agreement above:
The Game may also require at least one Account Display Name and at least one Character ID that You might, in part, be allowed to select subject to restrictions imposed in the reasonable discretion of NCSOFT, including but not limited to the provisions of Section 5(e). You further acknowledge that NCSOFT may, in its reasonable discretion, choose to modify or to delete, or choose not to modify or not to delete, any Account Display Name, Team Name, or Character ID if You are not in compliance with the provisions in Section 4 below or any other provisions related to the foregoing. You additionally acknowledge that NCSOFT has no ongoing and/or future duty to You relating to a modified or deleted Account Display Name, Team Name, or Character ID.
If an Account and/or the Service was provided without the requirement of the payment of a recurring fee upon Your acceptance of this agreement and NCSOFT in its discretion decides that access to such Account and/or Service will be subject to a required recurring fee, You may claim a reasonable refund in accordance with Section 3(b) for the Game should You be unwilling to accept such change. If NCSOFT changes the payment requirements which results in an increase in the amount that You are required to pay to continue using the Service or any Content that You have already purchased, You may claim a refund for the Game (and the refund terms under Section 3(b) shall apply accordingly) and/or for any unused purchased X-Coin by sending a refund request to the Notice Contact should You be unwilling to accept such change.
In addition to any initial payment You may have made related to the Game, NCSOFT may provide subsequent versions, enhancements, modifications, upgrades or patches related to the Game. NCSOFT may in its reasonable discretion, require You to pay for the foregoing or to be making payments under Section 4(b). If such subsequent versions, enhancements, modifications, upgrades or patches are not provided for free and are mandatory to continue to use the Service You may request a refund under Section 3(b).