Charges occur whenever you purchase one of our games, make an in-game purchase, or buy additional content for an already existing game account. If you have charges on your billing statement from NCSOFT or ArenaNet, LLC. that you do not recognize, wish to dispute, and would like to be refunded, please call our fraud support number at 866-367-9516 and leave a message or send an email to firstname.lastname@example.org.
Please be ready to provide the following information when e-mailing or leaving a voicemail message:
An NCSOFT representative will call or e-mail you back within 24 hours. Please note that voicemail messages that do not concern unknown or unauthorized charges will not receive a call back.
For all other issues, please visit our game support sites: