NCSOFT Forum Code of Conduct
We want to make the NCSOFT forums a positive environment for you to discuss Blade and Soul, Aion and Lineage II related topics, and to give us your feedback on the game.
To facilitate this, we ask that all members of the forums follow a set of guidelines known as the NCSOFT Forum Code of Conduct; or CoC for short.
Please remember that your fellow players and forum users should always be treated with respect, without exception. If you take anything away from reading the CoC, it should be this.
The best way for us to improve the experience for everyone on the forums, and in the game, is for us all to be able to reach mutual understanding. That doesn’t mean we’ll always agree, and it doesn’t mean we’ll always achieve a compromise, but it does mean that we have a better chance of understanding what everyone wants from the game and why.
We won’t always agree with each other, and that’s okay!
Respecting your fellow forum users.
Discrimination and Slurs based on Race, Ethnicity, Sexuality, Gender or Gender Identity
We want the NCSOFT forums to be a welcoming place for everyone, this means that discriminatory slurs both clear and masked in words or images are not appropriate, ever.
Members of our forums should feel safe to express their thoughts and opinions about the game, and to do so without fear or intimidation. To this end, any threat of physical harm toward another forum user will not be tolerated.
Harassing or Defamatory Content
For the same reason, harassing, bullying or defamatory content will also not be tolerated. Throwing around insults or targeting individuals or groups with malice has a negative effect on everyone’s experience in the forums. Harassment takes many forms, if we believe that there is an intent to bully other forum users or make them feel uncomfortable in this environment, action will be taken.
Obscene / Vulgar or Inappropriate Language and/or Images
Some people are comfortable with all kinds of colorful language and images, others are not. We ask that our forum members remember to treat each other with courtesy and respect, and remember we do not all have the same expectations when it comes to what is acceptable. Remember that if you can’t make your point without using vulgar language, you probably don’t have a point at all.
Politics, Religion, and Sexual Content
Politics, religion and sex can be fascinating subjects to discuss and debate, and as such there are many places online where people engage with these topics. The NCSOFT forums are not one of those places, if you want to talk about these topics we recommend you find a more appropriate venue.
Spamming, Trolling, or Topic Bumping
These forums are an excellent tool for us to collect feedback and keep up with issues that are important to the community. Being intentionally disruptive, derailing threads, creating threads meant to act as ‘votes’ or petitions instead of discussion points and creating posts or threads intended to cause unrest in the forums are not behaviors conducive to this goal. This includes, but is not limited to, bumping threads (except for clan or legion recruitment) and posting memetic images or phrases that add nothing to the discussion.
Respecting the forum environment.
Community Managers & other NCSOFT Staff
The most frequent staff members you will see posting on the forums are the community managers and moderators. We enforce the CoC and respond to threads and posts, whether it is to address an issue or simply having fun.
If you don’t see us responding, it isn’t because we are ignoring you. Sometimes we don’t have a good answer, or we are looking for an answer or we cannot comment on the issue at the time.
We also have other work we have to do that isn’t on the forums so if you don’t see us around, we are working on something else for you!
Impersonating an NCSOFT Employee
Working for NCSOFT is cool. Passing yourself off as an NCSOFT employee is not. If you want to work for NCSOFT, you can apply here.
Circumventing a Suspension / Ban
To maintain the environment of the forums, it’s absolutely necessary that the moderators can do their jobs effectively. To facilitate this, any discussion of disciplinary action or moderation is not allowed, and circumventing suspensions by posting on another account or having another user post on your behalf is also not allowed. This includes posting any chat logs or email correspondence between a player and a Game Master (GM), moderator, administrator, or any member of NCSOFT staff.
In addition, abusing the report feature makes it more difficult for moderators to maintain the environment of the forums and as such will result in disciplinary action.
Creating Duplicate Threads
Forums can be a great platform for open discussions, and we want all the people interested in a topic to be able to engage with it in a meaningful way. One way to facilitate this is to use the search feature before creating a new thread. You can imagine what would happen to the forums if everyone created their own thread for every popular topic.
If all comments about a particular issue are in one place, it makes it much easier for us to collate and act on any feedback. Creating multiple threads on the same topic does not make it more likely that your post will be seen, it does make it more likely you will irritate and confuse your fellow forum users. If a user creates multiple threads with the intention of drawing attention away from other threads, disciplinary action will be taken.
This general rule also applies to abuse of formatting options, or any other manner of attempt to artificially draw attention to any post.
Distribution of Real-Life Personal Information
The NCSOFT forums are a place for the discussion of Blade and Soul, Aion, and Lineage II, not real life. As such the release or distribution of any real-life information is not allowed, even your own.
When we all play by the rules, we all win. This is especially true of games that can be competitive, like Blade and Soul, Aion and Lineage II. We do not tolerate cheaters in the game, and we do not tolerate posting links to cheats or any other malicious programs on the forums. This includes in game exploits that affect the integrity of the game experience. We encourage players to report cheating and exploiting when they see it, to help us improve the experience for the overwhelmingly vast majority of honest players.
Real Money Trading, Account Sharing and Selling
We can’t allow real money trading or advertising for account sharing on the forums. Selling anything for real money, be it digital items, services or physical products is not allowed.
The NCSOFT forums are not a place for discussing illegal activity, and you may not violate any local, state, national or international laws or regulations. We recommend you don’t violate these laws anywhere at all, ever.
The NCSOFT forums are not to be used for advertising non beneficial, non-Blade and Soul, non-Aion or non-Lineage II related businesses, organizations, or websites.
The NCSOFT forums are a private message forum administered by NCSOFT. NCSOFT reserves the right to edit or remove any message board post or other content at will without notice for any reason. Posting privileges are provided as a courtesy that can be rescinded at any time, at our sole discretion. By using the forums, you agree that NCSOFT has a royalty-free, worldwide license to your posted text, graphics or other content for its business purposes.
You must have an active Blade & Soul, Aion, or Lineage II account to post on the NCSOFT forums. Your forum account is linked to your game account. If you are banned from the game, you will not be able to post on the forums. You are responsible for adhering to not only the forum rules of conduct but also the Blade & Soul User Agreement, Aion User Agreement or Lineage II User Agreement, depending on which forum you are participating in, and the applicable Rules of Confuct. If your forum posting privileges are suspended or banned, your game account will be reviewed and may be subject to further action. NCSOFT reserves the right to suspend your access to these forums at any time for reasons that include, but are not limited to, your failure to abide by this Code of Conduct.
NCSOFT and its Community Team reserve the right to evaluate each incident on a case by case basis, and have full discretion when addressing any behavior that they determine is inappropriate. Any finalized decision may be based on the offending posters full history on the Blade and Soul, Aion or Lineage II forums, as applicable. Should you wish to discuss any disciplinary measures against your account or report a violation, you can email: B&SCommunity@NCSOFT.com, AionCommunity@NCSOFT.com, or L2Community@NCSOFT.com.
Thank you for your time
Thank you for taking the time to read the CoC! The NCSOFT forums should always be treated as environments where everyone can feel comfortable. This CoC is intended to be a set of guidelines that help create and maintain those environments, not a definitive list of every eventuality we may need to take action on.