We've created our Lightning Rules of Conduct (the "Rules of Conduct") to make sure that Lightning is a safe, fun game environment for all players. The Rules of Conduct contain restrictions on bad language and in-game behavior, and on inappropriate names that may be rude, crude, or socially unacceptable. They contain protections for you, so your privacy is maintained, and for us, as developer and publisher of Lightning, so that the integrity of the game is preserved.
The Rules cover such basic expectations as:
We reserve the right, in our sole and absolute discretion, to change, modify, add or remove portions of these Lightning Conduct Breaches and Outcomes at any time. All determinations under or related to this document will be made by us in our sole and absolute discretion.
So what happens when someone breaks the Rules of Conduct?
In the interests of keeping things pleasant for the majority of players, we've set up a system to deal with lapses in behavior. We think you'll find the system is fair, balanced, and reasonable.
The system involves two types of administrative action: temporary account suspensions and permanent account terminations. Those who fail to observe the Rules of Conduct usually will have an administrative "mark" placed on their Lightning account that results in a temporary account suspension. However, in the case of an extreme breach-such as using a game exploit, attempting to hack the servers, or acquiring a large number of marks and moving into a "frequent violation" status-the account will be permanently closed.
When an account is temporarily suspended, the player is unable to access his account for a specific period of time. Under normal circumstances, a player can clear marks from his/her account and eliminate the risk of lengthy suspension simply by obeying the Rules of Conduct. On the other hand, if a player accrues another mark on his account within a relatively short period of time, the subsequent suspension will be longer. A record is retained of each player's complete account history, and accounts that are frequently involved in violations of the Rules of Conduct and/or the Lightning User Agreement (the "User Agreement") are subject to termination.
All names must comply with our Lightning Naming Policy [insert link] (the "Naming Policy").
The following will result in either a temporary account suspension or permanent account termination, depending upon the severity of the matter:
Depending on the type of infraction, we may or may not accept an appeal of the disciplinary action taken on an account.
In-Game Behavior Issues
We do not accept appeals for administrative action taken in connection with in-game behavior. It is particularly not in our best interest to engage in debate about suspensions with those who frequently are in breach of the Rules of Conduct.
Permanent Account Terminations
We exercise careful judgment in every case in which an account is terminated. We will review breaches of the Rules of Conduct and the User Agreement with close attention to the most flagrant and persistent patterns of rules abuse. In such instances, particularly when we perceive a risk of substantial real or potential harm to the Lightning community or to the game's stability, an account can and will be permanently terminated.