We at NCSOFT work hard to provide high quality online and mobile gaming experiences. With so many individuals logging into and connecting through our games, we understand the importance of your privacy. Maintaining your privacy and the trust of our users is important to us. We, including Carbine, LLC, NC Interactive, LLC, and NCSOFT Europe, Ltd., collectively NCSOFT, may store, process, and, under certain circumstances share your information, to provide you Services.
We may collect two types of information from you. “Personal information” is information that would allow someone to identify or contact an individual. “Account Information” is all other information and may include combined information that does not identify an individual, but may be associated with an individual’s user account. We use this information for internal purposes like improving the site or customizing content.
Examples of Personal Information
Examples of Account Information
You provide Personal Information directly to us through the Services, for example when you:
We do not directly collect your payment information and we do not store your payment information. We use third party payment processors who do collect payment information on our behalf to complete transactions. Specifically, payment and billing processors and credit card verification services may collect Personal information to process some transactions depending on the payment method you use. If you do not provide this Personal Information, they will not be able to complete the transaction you have requested.
We use Personal Information for the purpose for which you provided it, for example:
We only collect, use, or store your Personal Information if:
We may need, and may require from you, certain Personal Information to provide our Services to you or to complete a transaction. You understand and accept that we will collect, use, and store your Personal Information based on the business purpose of fulfilling your requests and maintaining records of our Services to you. If you do not provide the Personal Information we need, we will not be able to process the transaction or provide the requested Service. We may also use Account Information related to your profile to detect cheating, fraud, illegal activity, or other activities that may violate our User Agreement.
With your consent, we also may use your Personal Information to create a profile for marketing campaigns, including on social media or through email. We use the information we collect to learn what you like, tailor your experience accordingly, and to improve our websites and our other products. We may also use your Personal Information in an aggregate, anonymized way to help us target advertising on social media.
To provide you with access to our Services, we may share your Personal Information with the following types of third parties:
We take reasonable precautions before sharing your Personal Information with third parties and require that they provide adequate protections.
When transferring Personal Information out of the EU, we implement technical, legal, and physical safeguards to protect your Personal Information. We use European Commission approved standrd contractual clauses, Privacy Shield certification, Binding Corporate Rules, or implement other similar measures required by applicable law. We will provide you with reasonable information regarding the relevant mechanism for your review on request.
We protect your Personal Information through a combination of collection, security, and retention policies.
You can take certain steps to help protect your Personal Information, such as being careful what you post in public places.
You have the right to lodge a complaint regarding our collection, processing, or storage of your Personal Information with a data protection supervisory authority in a country where you live, work, or where you believe a breach may have occurred.
You may set your browser setting to attempt to reject the cookies and tracking identifiers, and you may still use our websites. However, you may be limited in some areas of our websites, or you may have to enter passwords or identifying information more than once.
Our mailing address is:
NC Interactive, LLC,
3180-138th Avenue SE, Suite 100
Bellevue, WA 98005, USA
Our customer service email address is firstname.lastname@example.org.
Our privacy email is email@example.com.